FREE SHIPPING ON ORDERS OVER $45

SHIPPING & RETURNS

Shipping

      〰 All orders require 1-3 days of processing time
      〰 We currently ship only to Canada and continental US (except Alaska and Hawaii)
      〰 Shipping fees are subject to change

        Canada Shipping Rates (2 - 7 business days)
        $0.00 CAD - $44.99 CAD $10.00 CAD
        $45.00 CAD - UP FREE

        US Shipping Rates (5 - 8 business days)

         $0.00 CAD - $44.99 CAD $15.99 CAD
        $45.00 CAD - UP FREE

         

        Return / Exchange Policy

        You are our priority and it is always important to us that our customers are fully happy with their purchases. To ensure your satisfaction, we offer a 30 day return/exchange policy.

        The following criteria must be met in order for an item to qualify for a refund:

          〰 The order was purchased within 30 days
          〰 The product is damaged and thus unfit for consumption (crushed, wrap torn, etc.)
          〰 The damage of the product was cased during the shipment process
          〰 We need your order number associated with the damaged product(s)

            In order to make sure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, Smartbite Snacks Inc. reserves the right not to issue a refund and/or provide an exchange.


            Refunds (if applicable)

            Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

            After approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.


            Late or missing refunds (if applicable)

            If you haven’t received a refund yet, first check your bank account again.
            Then contact your credit card company, it may take some time before your refund is officially posted.
            Next contact your bank. There is often some processing time before a refund is posted.
            If you’ve done all of this and you still have not received your refund yet, please contact us at sales@smartbitesnacks.com.


            Exchanges (if applicable)

            We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@smartbitesnacks.com to start the refund/exchange process.


            Shipping

            Shipping cost of returning item is on you and is non-refundable. Yet the original shipping cost as well as the price of damaged goods will be refunded. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

            The refund will only be issued and/or exchange realized once the returned item has been received and inspected by Smartbite Snacks Inc..