Shipping & Returns

Shipping

      • All orders require 1-3 days of processing time.
      • We currently only ship to Canada and continental US (except Alaska and Hawaii).
      • Shipping fees are subject to change.

      Canada Shipping Rates (2 - 7 business days)
      $0.00 CAD - $44.99 CAD $11.99 CAD
      $45.00 CAD - UP FREE

      US Shipping Rates (5 - 8 business days)

       $0.00 CAD - $44.99 CAD $15.99 CAD
      $45.00 CAD - UP FREE

       

      Return / Exchange Policy

      It is important to us that our customers are fully satisfied with their purchases. In order to keep our customers happy, we offer a 30 day return/exchange policy.

      The following criteria must be met in order for an item to qualify for a refund:

          • The order purchased within 30 days.
          • The product is damaged the way its consumption is affected (crushed, wrap torn, etc.).
          • The damage of the product was cased during the shipment to you.
          • You provide your Order Number at all times.

        In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, Smartbite Snacks Inc. reserves the right not to issue a refund and/or provide an exchange.

        Refunds (if applicable)

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

        After approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

        Late or missing refunds (if applicable)

        If you haven’t received a refund yet, first check your bank account again.
        Then contact your credit card company, it may take some time before your refund is officially posted.
        Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us at sales@smartbitesnacks.com.

        Exchanges (if applicable)

        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@smartbitesnacks.com and send your item to: 6921 Prince Edward Street, Vancouver, BC V5X 3P2, CA.

        Shipping

        To return your product, you should mail your product to: Smartbite Snacks Inc., 6921 Prince Edward Street, Vancouver, BC V5X 3P2, CA

        Shipping cost of returning item is on you and is non-refundable. Yet the original shipping cost as well as the price of damaged goods will be refunded. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

        The refund will only be issued and/or exchange realized once the returned item has been received and inspected by Smartbite Snacks Inc..